Privacy Policy

We use the collected information to:

• Provide and maintain our AI-powered assistant service
• Personalize your experience and improve our recommendations
• Process your requests and respond to your inquiries
• Send you service updates and important notifications
• Analyze usage patterns to improve our service
• Detect and prevent fraud or abuse
• Comply with legal obligations

Under GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you (providing the service)
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests (improving our service, preventing fraud)

We do not sell your personal information. We may share your data with:

Your data is stored securely using industry-standard encryption and security measures. We use:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Data centers located in the EU (GDPR compliant)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

As a user in the EU, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@localdesk.dk

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences (theme, language)
• Analyze site usage and performance
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active
• Chat history: Retained for service improvement unless you request deletion
• Usage logs: Typically retained for 90 days
• Legal records: Retained as required by law

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

Your data is primarily stored within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not handled your data appropriately.